Graduated

HeySo much like the title of this post says, I graduated from the training class.I was actually part of the first group to get put on the floor. Today (technically yesterday) was my first day.Here is the summary:I had someone cuss me out (first time since being at Amex) and tell me they didn’t want to talk to a robot but a person and that I don’t give a doo doo about customer service..Another person request to speak to a manager after having spoken to me for long enough to kill my call handle timeAnd finally system issues throughout the day that caused some serious frustrations for me.The whole time in training I was running Windows 7. I even verified that all PCs would be running the same OS. Yes yes yes.The real answer? No no no.So it was an eventful first day filled with 10 hours of not so fun calls. The whole time I was in training I had 1 escalation. First day and I’m now sitting at 2.Ick.This 10 hour stuff will be an adjustment. I am still trying to get my ears use to having a headset on for that long.So Thanksgiving is this Thursday. For the first time in my life I’ll be working on that day. I’ll be working on Christmas too. Even New Year’s Eve as the ball drops. All firsts for me. I’ve never had to previously.Now I can check those things off the list that I didn’t want to have checked.I am frustrated. I keep trying to think of a release. A moment of calm? Something to look at and think ‘it’s all worth it’ I just keep searching for it and coming up with nill.The schedule isn’t so bad… I guess. At least it isn’t overnight. It’s from 2 to 12:30am.HmmmmOther than that this past weekend I was able to celebrate Maryia’s birthday and we took a day trip up to Flagstaff to see some snow. It was fun. Wasn’t able to get my dad anything other than a card this year. (Lame, I know). We are still on our way to paying down the debts from moving out here so budgets must be kept.Well, I should be going. Before I know it I’ll be getting up and going into work again.just Pray.

OJT update

Hey

So I thought that I would update on the job.

The last week or two that I have been on the phones have been going alright. Some days are smoother than others.

It is something else though. I am so accustomed to having been the top person and excel in every aspect. I don’t feel like I am on this job. I hear what is said during my reviews and then I hear bits of what others are told. Not so much leading the pack… more like brining around the tail end.

The last two days haven’t been good. They have sucked actually. Bad calls, bad mojo and leaves me not feeling so hot.

Hopefully the week will only get better from here on out (although that is what I thought yesterday).

Um, let’s talk about something else… how about… Rain!

We had some rain yesterday. Totally unexpected. I walked out to my car this morning and saw that it was covered with rain. The temps are also beginning to fall. I like when there begins to have a chill in the air. We aren’t there yet… Temps are still in the 80s but it’s better than last weekend in the 90s.

Cops have been all over this neighborhood lately. A week go Maryia and I saw a pack of cops in our neighborhood. SWAY style. I mean they had their guns drawn and were actively looking for someone. Helicopters were all over and all around. At one point it hovered overhead and we were followed by the spotlight just walking towards our door. There was that mixed with tons of Cop cars everywhere. Kind of intimidating. Especially when you experience it right outside your front door.

Last night there was another incident here and cops were out again. When I got home there was probably 30 or more cops huddled across from our condo reviewing what they were going to do the rest of the night.

What’s the deal? This neighborhood doesn’t seem bad… but now I am really beginning to wonder. Maryia said that before I was home they had the same thing as before. Helicopters and all. Who knows.

Anyway it’s almost 6 am and I should turn this thing off and try again to fall asleep.

Until next time

just Pray

6 weeks in

Hey

So I am well underway with this new job. Nervous as I’ve ever been about any job I’ve held before.

The requirements. The need for graduation… it weighs on me.

Graduation? You might be thinking that I am still in the air. I’m not. The job is. So maybe I am?. I guess I am too.

It is a scary thing to be living on one paycheck and not even have that be a permanent position.

I am six weeks in. I may not know until the end of December if I get to keep this job. I hope and pray that I am able to. You have to be meeting certain metrics in order to keep the position. In previous classes it’s been the norm that some people simply don’t graduate. Ugh. I couldn’t have come all this way for that, could I? I can’t believe so. It wouldn’t make sense.

So this week started our OJT part of training. Those not use to that lingo: on the job training. The class takes calls all throughout the day, as we would on a normal shift but we have access to help incase we need it. We will be in OJT until we graduate or are let go.

Needless to say there is a lot riding on this.

The future of my marriage and even the unborn child.

So what can I do? Today was a horrible day. I felt as though I didn’t know anything. I seem to do fine when I have an idea of what I should be doing. When I have to deal with the opposite I feel stupid. No joke. Today I felt stupid. It’s the very beginning of OJT yet there are people all throughout the class who are more worried about meeting a bonus than even graduation. They are that sure of themselves that they are already planning that far ahead. Not I… I am trying to make it work. Hoping that things will start to go my way. Or at least that things will start to get easier.

Hmmm…

So last Thursday (my Friday) the trainer wanted the class to do a Harlem Shake video. Reluctantly everyone agreed. The result is the link below to the video.

Here it is.

How silly. I’m in green. I had seen the videos for it but to be honest I was always more of a Ganganam Style guy than I was for the Harlem Shake fad.

Anyway. I guess it will be something to remember. That is for sure.

What else? Last weekend we tried a church. It felt like we had jumped back into the early to mid 90’s… Nuff’ said.

Blazers season opener is just a few days away. In some ways the time is zooming by. I have meant to post and update for a while not but have consistently been putting it off.

Today was the day to open the app and just start typing.

The temps are still in the high 80s and low 90s. Just a few more weeks and Phoenix will be entering into the nicer time of the year. I can’t wait. I long for the cool weather. The heat is for the birds. Maybe not even them.

Until next time

just Pray.