Hey
So it’s been a few weeks since I’ve posted anything so I thought it would be nice to update.
We have successfully moved. Chaos would be a good way to put it.
The day we moved in to our new place there was flash flooding. Not even joking. It’s one of the craziest days we could have moved in on.
Our day started with moderate rain and temps in the 70s while we were at the DMV. We didn’t think it would be so bad if that was as bad as it would get. I mean, it’s Phoenix.
That’s right. In a place that only gets 300+ days of sun a year, we picked the day with the most rain. We checked out the place and started moving in. Most of our boxes were getting wet just walking then inside. Thankfully our totes are weather proof. We were soaked from head to toe just brining the first few items in. Every time we thought that we should wait (to see if the rain would get lighter) the rain progressively began to pour heavier without letting up.
What a day.
We returned the U-Haul and came across cars stuck in flooded roads. Roads deep enough that I normally wouldn’t have been caught driving on with that much water. At about 4 or 5 that day the rain started to lift.
The next day it rained some more on and off. We went to find some furniture and other things we needed. Along the way we even stopped at Shaneco to get the rings cleaned. The furniture was insane. One leather couch from La-Z-Boy cost over $4,000. We could not afford anything close to that. We hardly could afford anything at all. We did however find some things at the Room Store. Which wasn’t that bad (because they have a 5 day return policy on anything they sell with no questions asked. That gave us a little piece of mind. And the price wasn’t anywhere near the 4K that we heard elsewhere.
The there was Directv and Ally bank. Both of whom let me down.
Directv wanted to charge me 65 to install a dish, saying I needed custom work. The tech said he could do it for 50 if I paid him. Um.. Can someone say sketchy? Add this on to the fact that I already had problems setting up my account with them in the first place, being told multiple different stories on what things would cost.. I wasn’t a happy camper. I requested for a different person/supervisor to come out to verify any additional charges. On Friday of that week they came back out and this time told me that there wasn’t anything additional I needed – everything would be as I was quoted. A free install.
So I guess that story is just a warning for anyone else who is told something like that. I get that there are legitimate cases where they need to do something extra, but don’t hesitate to question people and speak to their leaders.
Then there was Ally. They broke my heart. Why? I loved that bank. They couldn’t do wrong by me. I have aways spoke highly of them and recommended them to anyone that would listen. Not so much after this experience I have been having with them.
I requested an official check for our deposits to move in, weeks before we moved. They said it could take 7 to 10 business days but normally would only take 3 to 5. Perfect. That left me with about a week buffer time. I provided them with the information of the persons name to make the check out to and they said it was done.
10 business days later I call up and they let me know there was a delay in processing. I should receive it by the end of the week. I wait. Nothing shows up. Again, the rep says that it should arrive on Saturday. The same day I was packing the U-haul before we left the next morning. Saturday afternoon comes and nothing is in the mail.
They said I would need to sign forms to cancel the check and then they could wire the money to me. That wouldn’t work because I needed the money that day. We borrowed the deposits from family. Then I continued communication with Ally to ensure the money would be sent back to my account. We arrive in Phoenix, no mail from Ally. They told us they sent forms to cancel the check (which we didn’t get until after we had moved in, Via email with no printer available). I called them up and they said they would mail the forms. They didn’t arrived until that Saturday. We filled them out and sent them back right away. A few days later I called to check the status of the forms. They told me it could take 5 to 7 business days to get the forms that I had sent in. Perfect. I always wanted my money to be tied up with nonsense.
The following Saturday (5 days ago) we received a check in the mail.
This is what we saw.
We are still trying to get our money back. They have us speaking to their executive resolution department due to how out of control the service failure is on nearly every touch point. For the record I gave them the name of Edward for the name on the check. Not my name. So I called to see if I could cash that check but they told me there was already a stop on it. Now they had to wait until the forms were received so they could deposit the money back.
I like them– they’re still the best option from other banks.. but man alive have they sorely failed me when it really needed them.
Next time I’ll get a cashier check elsewhere.
other than that….
I am in my 2nd week of training. I’ll update more on that soon.
I’ve got to get some sleep.
just Pray.
