My last post was about one’s Outlook.
This post is more of an update of my outlook.
Everyone knows that I had accepted the Wells Fargo job despite it being outside of my comfort zone. I didn’t know how much the job wasn’t a good fit for me until I had actually started training. During training the class was listening to a call from a customer. An older man called in saying “I want to make a cash advance out of my credit card” and the rep on the phone told the man that there are probably better options available to him. One of those options would be to open up a credit line, or a personal line that he can remove money from whenever he needs to. She explained that it would benefit him in the future in case this happened again. She checked again to see why he needed the money, “oh just looking to get ahead” and so confirming this choice again she got him to the right department to help him out.
Wrong answer. The trainer stopped the class and asked what was wrong with the call. Everyone shot their hand up as if this was a horrible call. The class talked about how the woman on the call was wrong to offer anything than the cash advance and that the bank was actually losing money because the representative didn’t just proceed with the cash advance.
Here I am thinking… what? ….. are you serious? That was a bad call? The trainer went on to say that he used this call to show the class what never to do. He knew that nobody in the class would make such bad actions and was not worried. This bothered me immensely. I stopped him as the class went on break and told him that if I were a customer I would want this rep to answer the call as she did. That the big bank should not only be about turning a buck for themselves but that in a sense we should be seen as the people who will help our customers make good decisions with their money (if possible). He replied saying that he too would want a rep to respond like that, but that it was against policy to do so.
Sales and screws. Welcome to Wells Fargo Consumer Credit. I won’t knock their banking side too much, because I have actually had a pretty good experience with their banking section. However I did not like that whole scenario. I ended up giving my notice a few days later. If I can’t feel like I can give my customers honest and trustworthy answers then the job isn’t for me. I’m not going to be pushed in to selling things to people that they don’t need. You may not fully see the picture from the above example, but there were others. Other examples to push someone into a sale even if they didn’t need what you are offering. Ways to get them to close anyway. I’m just not into that. The job would be better suited for someone else.
I’m not bitter about it, I just feel that I have a better understanding on how the credit department in WF works. I am back to searching for jobs and I am also able to spend some additional time on my other job at 2nine studios ( see http://2nine.us ). Now I will keep my eye out for a job that will better suit me and my talents. I won’t force the issue any longer.
It was last Friday that I got home and was in a really good mood for all sorts of reasons. However this did not stop from one of the biggest blowups that me and Maryia have had from happening. I’m not sure what it was about. We both ended up regretting things that were said and she also regretted the things she did to me. Things were somewhat resolved as of the next day, but this one almost felt like a crack in the foundation. We were already tearing down walls, putting new wallpaper up, getting a new roof etc and now this? We have discussed these things and are working on them. Things seem to be looking up… I am mainly trying to stay positive and keep my head clear.
Sigh.
Sports news! Blazers ended their 6 game losing streak last week and went on a 4 game winning streak. Then things started to go south again and they are currently riding a 2 game losing streak. It feels like a roller coaster. In many ways I believe this to be the last year for Nate on this team. I also think that some changes will come, sooner than later. This team can’t wait forever for the prospect of what could be.
Anyway, that’s all I’ve got for now.